COMPASS
Coaching and Consulting Australia
Frequently Asked Questions
Who does Compass work with?
Compass works with founders, business owners, leadership teams and professional services across a range of industries and business stages.
We work with both product-based and service-based businesses, from businesses that are still developing their model through to established and larger organisations dealing with growth, commercial, operational or strategic challenges.
The size of the business isn't the starting point. What matters is what is actually holding the business back and what needs to change.
What types of business problems can you help with?
Depending on the business, we may look at positioning, customer acquisition, revenue opportunities, commercial performance, growth decisions, or other factors affecting performance.
Sometimes the issue you can see isn't the issue that's actually holding the business back.
For example, a sales problem may be a positioning problem. A cash-flow problem may be linked to pricing or margins. A growth problem may be caused by operational capacity rather than a lack of customers.
We look at the connections before deciding what actually needs to change.
Do you only work with small businesses?
No.
Compass works with businesses across different sizes and stages, including established and larger businesses.
The nature of the engagement may differ depending on the organisation. For a smaller business, that might mean working directly with the owner on a commercial challenge. For a larger organisation, it may involve analysing a specific issue, opportunity or part of the business and working with relevant leaders or teams.
Do you work with both product and service businesses?
Yes.
Compass works across both product-based and service-based businesses.
The commercial questions may look different, but the underlying issues often involve similar things: understanding customers, creating value, positioning the offer, managing economics, identifying opportunities and making good decisions about where to focus.
What does working with Compass actually involve?
We don't begin with a predetermined package of advice.
We start by understanding the business, the situation and what you're trying to achieve.
That may involve looking at the market, customers, positioning, pricing, financial and commercial information, operations, resources or other relevant factors.
From there, we identify what is driving the issue and work with you to implement the solutions. You have control over the level of support you require.
Do you offer ongoing consulting or work on specific projects?
Both.
Some businesses need focused help with a particular decision, opportunity or problem. Others benefit from ongoing strategic or commercial support as the business evolves.
The scope and structure of an engagement depends on what the business actually needs and the level of support you prefer rather than fitting every client into the same program.
Can you help if we don't know exactly what the problem is?
Yes — and often that's where the work begins.
You don't necessarily need to arrive with a clearly defined problem.
You may simply know that growth has stalled, margins aren't where they should be, something isn't working as well as it should, or an opportunity needs to be assessed.
Can you help us assess a new opportunity or expansion?
Yes.
Compass can help businesses assess new markets, products, revenue streams, commercial opportunities, expansion decisions and other strategic options.
The aim isn't simply to identify what could be done, but to examine whether the opportunity makes commercial sense, what would be required to pursue it, and what risks or dependencies need to be considered.
Do you offer business consulting in Melbourne, across Australia and internationally?
Yes. Compass is a Melbourne-based business consulting and advisory practice working with businesses across Australia and internationally.
Depending on the nature of the engagement, consulting can be delivered in person or online, allowing us to work with businesses regardless of their location.
Whether you're looking for business consulting in Melbourne, strategic business advice anywhere in Australia, or business consulting for an international business, we can discuss your circumstances and determine the most suitable way to work together.